Substitution

By placing an order, you are authorizing Endless Florist to make substitutions allowed by stringent guidelines. Endless Florist will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.

If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, the filling florist will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you.

Endless Florist will gladly refund any purchases if the filling florist fails to provide a resolution to any problem that occurs during the preparation and/or delivery of the item.